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Privacy Policy

Privacy Policy & Cookie Policy

Last updated: November 2013

This policy statement should be read in conjunction with our Terms and Conditions which contains definitions of words such as "We".

1. Information that is gathered from visitors

1.1 In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

1.2 Cookies may be used to remember visitor preferences when interacting with the website.

1.3 Where registration is required, the visitor's email and a username will be stored on the server.

2. How the Information is used

2.1 The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

2.2 The information We hold on you, including your e-mail address, will not be sold, rented or leased to any third party, except to the extent and for the purpose we may be required to do so by law, for the fulfilment of this contract between us, or if We are sold to or merge with another company.

2.3 E-mail may be sent to inform you of news of our services or offers by us or our affiliates. You may unsubscribe at any time as explained in clause 3.1.

2.4 We may occasionally use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy, and are permitted to use the Information only in accordance with our instructions.

2.5 You understand and accept that if your information is disclosed to third parties outside the European Economic Area (the European Union plus, Iceland, Norway and Liechtenstein), those third parties may reside in territories which may not have suitable data protection provisions in place, but every effort will be made to ensure that your information is processed only for the purpose set out above, and for no other purposes.

3. Visitor Options

3.1 If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

3.1.1 Even if you unsubscribe from our news and offers emails, we will still use email to communicate with you in connection with your Order, as explained in our Terms and Conditions.

4. Cookies

4.1 Cookie Policy

4.1.1 What are cookies?
This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smartphones or tablets) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website, for example to show you products you recently viewed. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies may also be used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

4.1.2 Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device: This includes information about pages viewed, products purchased and the customer journey around a website. We do not use cookies to collect or record information on a visitor's name, address or other contact details; this is held securely on our server database. Cheeky Chimps Kids Clothes is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

4.1.3 Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by Cheeky Chimps Kids Clothes, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties.
Some cookies are set by or on behalf of Cheeky Chimps Kids Clothes and are necessary to enable customers to a make purchases on our website.
Cookies may also be set by third parties who participate with us in affiliate marketing programmes. None of these third parties should collect any personal data from which they would be able to identify individual customers.

4.1.4 What are cookies used for?
The main purposes for which cookies are used are:-
1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
2. To drive Cheeky Chimps Kids Clothes marketing, particularly advertisements which are explained in more detail elsewhere in the Privacy Policy.
3. To enable Cheeky Chimps Kids Clothes to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
4. To enable Cheeky Chimps Kids Clothes meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

4.2 How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use, but we provide further detail below on how to disable cookies for the most popular browsers:

4.2.1 For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

4.2.2 For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

4.2.3 For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

If you wish to disable cookies and are still unclear on how to do so, please contact your normal computer support department as this is something we cannot help with.

4.3 What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies, you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.

 

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This privacy policy sets out how Cheeky Chimps Kids Clothes uses and protects any information that you give Cheeky Chimps Kids Clothes when you use this website. Cheeky Chimps Kids Clothes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cheeky Chimps Kids Clothes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at directors@cheekychimpskidsclothes.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 34 24-28 St Leonards Road Windsor Berkshire SL4 3BB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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